Terms & Conditions

Appointments, Cancellations & Changes

• Please give at least 12 hours' notice if you need to cancel, rearrange or make any changes to your appointment.
• If less than 12 hours' notice is given, a cancellation or appointment fee may apply.
• I understand that sometimes unexpected things happen. Please communicate with me as soon as possible and I will always try to be as understanding and accommodating as I can.
• If you need to change or cancel an appointment, please contact me directly rather than simply not attending.

Late Arrivals

• As Cherry Spa is a 1-to-1 grooming service, arriving late can have a significant impact on the time available to groom your dog and on appointments booked afterwards.
• If you are running late, please let me know as soon as possible.
• If you are more than 30 minutes late and have not contacted me, your appointment may no longer be able to go ahead.
• In this situation, you may lose your appointment slot and a fee may be charged.
• If you contact me and let me know you are running late, I will always do my best to work with you where possible. However, this may depend on the amount of time remaining and the needs of your dog.
• I completely understand that traffic, unexpected delays and life can happen — communication is the most important thing.

Drop-Off & Collection

• Please arrive at the agreed appointment time for drop-off and collect your dog at the agreed collection time.
• If you are going to be significantly late for drop-off or collection, please contact me as soon as possible.
• A late collection fee may apply where a dog is collected considerably later than the agreed collection time, particularly where no prior communication has taken place.
• This fee may be waived where we have spoken beforehand and agreed an alternative collection time.
• If you know you may be delayed, please just let me know. I will always try to be as flexible as I reasonably can.

Payment

• Payment will be requested before your dog leaves Cherry Spa.
• Your satisfaction is extremely important to me. I will always make sure you are happy with your dog's groom before you leave, so please don't hesitate to speak to me if there is anything you would like discussed or adjusted.

Communication

My main priority with these terms is communication and respect for everyone's time.

I understand that things don't always go to plan, and I will always try to be reasonable and understanding when unexpected situations arise. Please just keep me informed as soon as possible.